Terms + Conditions
Official Royal Watch does its best to capture each piece in the most correct lighting to realistically display the colors. However, colors may differ due to differences in computer/phone lighting.
Each piece is handmade from scratch, attributing to slight variations in product. No two earrings are alike. Each piece of polymer clay jewelry is lightweight. Many pieces are one-of-a-kind and will not be replicated. I make sure to carefully inspect each item before shipping it off. I would not sell anything that I would not wear.
Caring for Your Polymer Clay Jewelry
Treat your polymer clay jewelry very carefully. If dropped from a high distance or stored incorrectly, they may break or be damaged. Be sure to keep them in a dry, cool place, and AWAY from moisture. DO NOT wear your polymer clay earrings in water! Avoid contact with alcohol, makeup, styling products, or anything else that can stain your jewelry.
Shipping and Processing
Once each order has been placed, I will work diligently to begin making them. Each order is made to order. I will package and ship all orders 3-7 business days after they are placed, depending on the current demand. Please allow at least a week for your order to be processed and shipped, although many may not need the entire time. You will be sent a tracking number as soon as your order has been shipped. All orders are sent through USPS. All apparel is shipped through Printful and takes 5-10 days to process and ship. Pick-Up is also offered. If you reside within the DMV and would like to pick-up your order rather than get it shipped, select Pick-Up at checkout. Once the item is processed and the confirmation email is sent, you will have 14 days to retrieve your order. Refunds will not be awarded for negligence as each item is made to order. You will be contacted to schedule a pick-up day and time. Please arrive on time. If there is any delay or change in date, you must communicate that change 3 hours ahead of time.
Monday - Thursday: 9 AM - 2 PM
Friday: 9 AM - 3 PM
Saturday: NO PICKUPS
Sunday: 9 AM - 3 PM
*PICK UP TIMES WILL CHANGE DURING WINTER SEASON
If your order is over $50, you will receive free shipping. Please be sure to select the correct shipping method for free shipping. It is not ORW’s responsibility to change shipping methods. Please be responsible. If you qualify for free shipping and choose ‘Pick Up’, you will have to pick up your order. Be mindful that ORW will not ship any orders that are ‘Pick Up’ orders.
If you have any questions regarding your order, you may email me at email@example.com, or call at 202-549-9108.
For hygienic reasons, returns and exchanges are not allowed for jewelry. Refunds for jewelry are also not permitted as each item is made on demand. If an item has broken, you must email a photo of the broken item and your order number, within 14 days, and another will be made and dispatched to you for free.
Refunds will also not be permitted for any digital services. For all other items (apparel, home, etc.), you may return or exchange 14 days after receiving your order. At this time, free return shipping is not offered. Be sure to return your items using a service in which you can track your orders. All questions and concerns should be sent to firstname.lastname@example.org, in which you will receive a response within 2 business days.
Giveaways will occur every month, on the 21st, through Instagram. You must follow the giveaway rules in order to be entered. Each giveaway will end on the 30th and once it is closed, it is CLOSED. No exceptions. The winner will be both announced and notified on the 1st of the following month. You will have 24 hours to respond with a mailing address in order to receive your prize. If the winner does not respond to the confirmation notice, another winner will be chosen.
2. E-mail address
3. Zip/Postal Code
4. Home Phone
5. Mobile Phone
6. Credit card number
7. Billing address
or any other vulnerable information, will NOT be shared with any third party partners, other than Square Space and Printful. I understand how important your privacy is to you. This information will only be used when making a purchase and all events thereafter, regarding your order.
If any dispute, claim, or charge may arise, related to your use of the site, both parties will try in good faith to settle the Dispute within 30 days.